Trust & Safety
We want every donor to feel confident giving, and every fundraiser to feel supported. Here's how we work to keep the Platform safe.
Reporting a concern
If you believe a campaign is misleading, fraudulent, or violates our Terms, please email hello@fundmefriend.co.za with the campaign link and details. We review every report and may suspend a campaign while we investigate.
Payments
Donations are processed by Ozow, a licensed South African instant EFT provider. We never see or store your card or online banking credentials.
Donor protection
Donations are gifts made directly to a fundraiser and are not guaranteed or insured by FundMeFriend. If a payment was taken in error — duplicated, failed, or unauthorized — contact us and we'll help resolve it with our payment processor.